Privacy Policy

Privacy Policy for Benurri

Last updated: August 2026

At Benurri (“we”, “our”, or “us”), operated from Ashdod, Israel, we are committed to protecting the privacy and personal data of our customers, website visitors, and users worldwide. This policy explains how we collect, use, disclose, and safeguard information when you visit benurri.com or purchase furniture and related services from us.

Please read this policy carefully. If you do not agree with it, please do not access or use the website.

Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”) in several ways:

• Personal identifiers: name, email address, telephone number, billing address, and delivery address.
• Transaction and payment data: order history, furniture preferences, and payment information. Payment-card details are processed securely by third-party payment providers and are not stored on Benurri’s servers.
• Technical and usage data: IP address, browser and device information, browsing activity, time-zone settings, and interactions with our website.
• Communications data: enquiries sent through customer support, email, forms, appointments, or live chat.

How We Use Your Information

We process Personal Data for the following business and legal purposes:

• Fulfilling orders: processing transactions, arranging shipping and delivery, and sending order updates or receipts.
• Customer support: responding to enquiries, appointments, warranty requests, returns, and assembly-service requests.
• Marketing and personalisation: sending newsletters, offers, or collection updates where permitted by law or with your consent.
• Website improvement: analysing traffic and interactions to improve our store, content, and services.
• Legal compliance: meeting applicable obligations in Israel and in the markets we serve.

Legal Basis for Processing

For users in the European Economic Area, the United Kingdom, or jurisdictions with similar requirements, processing is based on:

• Contractual necessity: fulfilling our agreement with you, including delivering products.
• Legitimate interests: improving our services, protecting our business, and securing the website.
• Consent: for marketing communications and non-essential analytical or advertising cookies.
• Legal obligation: tax, accounting, consumer-protection, and other applicable laws.

How We Share Your Data

We do not sell Personal Data. We share information only with trusted parties necessary to operate our business:

• Logistics and freight partners that deliver your purchases.
• Brand partners and suppliers where fulfilment or warranty support requires coordination.
• Payment processors that securely handle transactions.
• IT and analytics providers such as hosting, CRM, communication, and analytics services.
• Legal authorities when required by law, court order, or a competent regulator.

International Data Transfers

As an Israeli company serving international customers, your data may be stored or processed in Israel or transferred across national borders. Israel is recognised by the European Commission as providing an adequate level of protection for personal data transferred from the EU. Where information is transferred elsewhere, we use appropriate safeguards, such as Standard Contractual Clauses, where required.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, understand site usage, and—only with your permission—support analytics and marketing.

• Essential cookies keep the website secure and remember your session, language, and shopping cart.
• Analytics and performance cookies help us understand how visitors interact with the site.
• Marketing cookies may be used to provide relevant advertising on third-party platforms.

Optional cookies and third-party trackers are blocked unless you select “I agree”. You may keep only essential cookies or change your choice from our Cookie Policy page.

Your Rights

Depending on your location, you may have rights concerning your Personal Data.

Under Israeli Privacy Law

• The right to review the Personal Data we hold about you.
• The right to request correction or deletion of inaccurate or outdated information.

Under EU or UK GDPR, where applicable

• Access, rectification, or erasure (“the right to be forgotten”).
• Restriction of or objection to processing.
• Data portability.
• Withdrawal of consent at any time, without affecting earlier lawful processing.

To exercise a right, email office@benurri.com.

Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect Personal Data against unauthorised access, loss, misuse, or alteration. We retain information only for as long as necessary for the purposes described in this policy or to comply with legal, accounting, and reporting duties.

Updates to this policy

We may update this policy to reflect changes in our practices or legal obligations. The revised date above shows when changes take effect. Continued use of the website after an update constitutes acceptance of the revised policy.